Trudi begins a new series that looks at the skill of apologizing. Today, she introduces the subject and covers an evaluation that can help you determine where you are with this skill.
In addition to our notes from over six years ago â€” and our personal experiences since then â€” we are using two main sources. â€œWhen Sorry Isnâ€™t Enoughâ€ is an updated version of â€œThe Five Languages of Apologyâ€ by Gary Chapman and Jennifer Thomas. â€œEffective Apologyâ€ by John Kador explores this subject from a business viewpoint.