Tim talks about to say and what to ask when using the 4th and 5th apology languages
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough†is an updated version of “The Five Languages of Apology†by Gary Chapman and Jennifer Thomas. “Effective Apology†by John Kador explores this subject from a business viewpoint.
